Borrowing & Investing

Online Banking

Visit PenFinancial Online Banking to securely manage your accounts.

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PenFinancial Branches

Find a branch or ATM near you →

See our Branch Holiday Hours and Closures →

⚠️ Holiday Hours & Closures

PenFinancial branches will be close at 3 pm on Tuesday, December 24, 2024 and our branches will be closed on Wednesday, December 25 and Thursday December 26, 2024. Our branches will also close at 3 pm on Tuesday, December 31, 2024 and our branches will be closed on Wednesday, January 1, 2025.

As always, Members can access their accounts through our Mobile App and Online Banking services.

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Need help with Online Banking or our Mobile App?

Visit our Digital Banking page for updates, how-to guides and downloadable resources to make your banking experience even easier!

Online Banking and Mobile App Support →

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Call us at

1-866-866-6641

Our truly local Contact Centre in Niagara is available over the phone to serve you.

Mon-Wed: 8:30 am - 5:30 pm
Thurs-Fri: 8:30 am - 6:00 pm
Sat: 9:00 am - 1:00 pm

Should you prefer to visit a branch in person, you can find a list of our locations here.

PenFinancial Welland Branch Map

Welland Branch

East Main Street

247 East Main Street
Welland, ON, L3B 3X1
905-735-4801Manager: Bal Sandhar
More Details →

PenFinancial Fourth Ave Branch Map

Fourth Ave Branch

St. Catharines

295 Fourth Avenue
St. Catharines, ON, L2S 0E7
905-688-2044 Manager: Jamie Wittig
More Details →

PenFinancial Niagara Falls Branch Map

Niagara Falls Branch

Morrison Street

7190 Morrison Street
Niagara Falls, ON, L2E 7K5
905-357-5222Manager: Keith Maxim
More Details →

PenFinancial Dunnville Branch Map

Dunnville Branch

Broad Street

208 Broad Street
Dunnville, ON, N1A 1G2
905-774-7559Manager: David Muirhead
More Details →

PenFinancial Garrison Branch Map

Garrison Branch

Fort Erie

1201 Garrison Road
Fort Erie, ON, L2A 1N8
905-994-1201Manager: Maureen Murphy
More Details →

PenFinancial Fonthill Branch Map

Fonthill Branch

Highway 20

130 Highway 20
Fonthill, ON, L0S 1E0
289-434-4745Manager: Kabir Ahmed
More Details →

PenFinancial Welland Central Services

Central Services

Welland, Ontario

247 East Main Street
Welland, ON, L3B 3X1
289-820-9744More Details →

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Our Members are our VIPs

Discover the PenFinancial Difference

PenFinancial Advisors don’t work for commission, they work for you. Whether you need a hand making a plan, changing course or simply staying on track, they can help you find the right investment solutions to suit your financial needs and goals.
Book a meeting →

PenFi Careers

Join our team!

Be a part of something different

We provide all of our employees with a generous benefits package that includes a Living Wage salary, defined contribution pension plan and performance-based success sharing. Find a role where you can build an exceptional experience for yourself.
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As a Truly Local Credit Union, PenFinancial is dedicated to serving the members and communities on the traditional territory of the Haudenosaunee, Anishinaabe, and other Indigenous nations. This commitment means we prioritize the needs and interests of our community, recognizing that being part of this land is both a privilege and an honour. We are committed to nurturing respect and understanding in our ongoing relationship with Indigenous peoples.

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Need to report a lost or stolen card?

For Debit cards, contact:

1-866-866-6641

For Credit cards, contact: 

Canada/US 1-855-341-4643

International collect 1-647-252-9564

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Locked out of your account or need to reset your Password (PAC)?

Members can now reset their password (PAC) when they’ve been locked out of their Online Banking or the Mobile App. Visit our Digital Banking page and follow the steps in our How-to guides. You can also download our PDF tip sheet with step-by-step directions for resetting your password (PAC) if you’ve been locked out..

How to reset your password (PAC) →
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Make the most of your digital banking experience

Digital banking offers a convenient way to do much of your day-to-day banking. You can pay bills, send and receive Interac e-Transfers, download a void cheque for pre-authorized payments, and more! Our Digital Banking How-to guides provide you with step-by-step tips to help you customize your digital banking experience.

Digital Banking Tips →
 

Connect with PenFinancial

Send us a message with this form or book an appointment online to reach out. A PenFinancial Advisor will be in touch to help you.