We are committed to providing fair treatment to all our members and customers using our products and services. It is a core component of our governance and corporate culture.
Treating members and customers fairly and demonstrating fair sales practices at all times are integral parts of our business practices.
We ensure that all credit union members and customers are granted access to fundamental financial services.
The credit union uses plain-language descriptions of products and services in its communications to ensure people make informed decisions.
We examine complaints and work to settle them fairly, and we track complaints to help ensure our practices continue to improve.
